Documentation v1.1 - January 2026

Security & PrivacyDocumentation

Comprehensive information about how our services work, what data we process, and how we protect your information. Transparency is our commitment to you.

GDPR Compliant
Germany Hosted
TLS 1.3
Open Source
Our Infrastructure

Services at a Glance

Three core service areas. Own infrastructure. Germany-based.Zero third-party access.

Remote Management
Secure IT support and monitoring

Self-hosted remote desktop and monitoring system. No AnyDesk, no TeamViewer - complete control over your connections.

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Game Hosting
Custom control panel for game servers

Custom-built control panel with isolated server instances, automated backups, and DDoS protection.

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Web Hosting
High-performance website hosting

Enterprise-grade hosting with RAID storage, automatic SSL certificates, and performance optimization.

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Deep Dive

Service Details

Remote Management System

Our self-hosted remote management solution enables secure IT support without relying on third-party services like AnyDesk or TeamViewer. All data stays on our servers in Germany.

User Consent Required

Every remote access requires your explicit approval via popup notification

Visible Connection Indicator

Taskbar icon always shows when someone is connected to your system

End-to-End Encryption

TLS 1.3 encryption - same security standard as online banking

System Architecture
                    Internet
                        │
          ┌─────────────┴─────────────┐
          │   TLS 1.3 Encryption      │
          └─────────────┬─────────────┘
                        │
        ┌───────────────┼───────────────┐
        ▼               ▼               ▼
  ╔═══════════╗  ╔═══════════╗  ╔═══════════╗
  ║ Dashboard ║  ║ API Server║  ║ Mesh Agent║
  ╚═════╤═════╝  ╚═════╤═════╝  ╚═════╤═════╝
        └───────────────┼───────────────┘
                        │
          ┌─────────────┴─────────────┐
          │   HAProxy Load Balancer   │
          │    (High Availability)    │
          └─────────────┬─────────────┘
                        │
          ┌─────────────┴─────────────┐
          │     Internal Server       │
          │      (Germany)            │
          └───────────────────────────┘
How Remote Access Works
Step-by-step workflow for every support session
1

Request

IT staff initiates connection

2

Notification

You receive popup on screen

3

Decision

You click Allow or Deny

4

Session

Connection with visible indicator

5

End

You can disconnect anytime

Full Security Documentation

Detailed technical specifications in German & English

View Documentation

Security & Encryption

We implement multiple layers of security to protect your data at rest and in transit.

Transport Encryption

All connections are encrypted using TLS 1.3 - the same security standard used by banks, PayPal, and Amazon. Your data cannot be intercepted or read by anyone between you and our servers.

Cipher Suites (Only Modern Algorithms)

ECDHE-RSA-AES256-GCM-SHA384
ECDHE-RSA-CHACHA20-POLY1305
TLS_AES_256_GCM_SHA384
Security Layers
Layer 1

Firewall

Only port 443 publicly accessible

Layer 2

TLS Encryption

End-to-end encrypted connections

Layer 3

Authentication

API keys and certificates

Layer 4

Authorization

Role-based access control

Why Self-Hosted Instead of AnyDesk/TeamViewer?
CriteriaAnyDesk/TeamViewerOur System
Data LocationUSA/InternationalGermany only
Data AccessThird-party companyOnly us
GDPR ComplianceProblematicFully compliant
DependencyProvider outages affect youFull control
Source CodeClosed (unknown behavior)Open Source (verifiable)

Data Handling & Privacy

Transparency about what data we collect, how we use it, and what we explicitly do NOT access.

Data We Collect
Technical metrics only - no personal content
System

CPU, RAM, Disk usage

Monitor health

Network

Connection status

Check availability

Software

Installed programs

Find outdated software

Updates

OS update status

Security patching

Data We NEVER Access
Absolute guarantee - technically not possible
Your documents and files
Email contents
Browser history
Passwords
Private messages
Photos and videos
Keyboard inputs (no keylogger)

Think of it like a mechanic: We check oil, tires, and brakes - but we don't open your glove box or read your personal letters.

Data Retention Periods

30

Days

System metrics retention

90

Days

Audit logs (who accessed what)

0

After Session

Session data deleted immediately

GDPR Compliance
Full compliance with European data protection regulations

Data in Germany

All processing within EU

No Third Parties

Your data is never shared

Documented

All purposes are recorded

Auto-Deletion

Data deleted after retention

Frequently Asked Questions

Common questions about our security practices and data handling.

Security at a Glance

No access without consent

Enforced via popup

No personal data storage

Documents, emails etc. not collected

Encryption

TLS 1.3 (banking standard)

Data location

Germany only

Transparency

All access is logged

Open Source

Software is verifiable

Questions?

For questions about security, data protection, or our services, please contact us directly.

We typically respond within 24 hours during business days.